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Carriers and Services:
We process and ship orders Monday through Friday, except on major holidays when we are closed. We endeavour to ship out all orders in one to two business days after your order is placed. If there is a higher volume of orders due to the weekend or a sale, orders may take additional time to process. If there is a significant delay in shipment you will be notified via email as quickly as possible. Please note that order processing time is the time it takes your order to be processed and shipped and does not include shipping transit times which vary by carrier and service selected. We offer shipping via USPS and UPS and all orders include package tracking and/or delivery notification. We also offer international shipping to most worldwide destinations via USPS and UPS. Delivery methods and rates offered are based on origination and destination entered during the checkout process and the carrier selected.
Packaging and Transit:
We package most shipments in secure heavy duty poly mailer or secured double wall boxes. For any order with a fabric quantity of over 30 yards we will ship the fabric on the roll. If your order has been lost or compromised during shipment please contact the carrier immediately to trace the shipment or to file a claim. Girl Charlee is not responsible for damages or loss of orders due to carrier misrouting or mishandling.
Shipping Options and Transit Time:
If you select an expedited shipping option please note that the transit time and delivery is based on when the package has been collected and is enroute from Girl Charlee and does not include the order processing time. Girl Charlee is not responsible for delays in order delivery due to inclement weather or any other service interruptions of selected shipping carrier and you must contact the carrier directly with any tracking questions or if you need to file a claim.
Shipment Notification and Tracking:
You will be notified via email when you order is shipped and the carrier and tracking number is provided in your order shipment confirmation. You can track your shipments by logging into your account and clicking the tracking link located in your order information.
International Customers: We are not allowed by law to mark your package customs slip as a "gift" and must display the actual merchandise amount.
Free Shipping:
Girl Charlee offers free shipping for orders that meet the stated amount of the current offer, excluding sales tax and shipping, and for orders shipped to domestic USA addresses only. Order total must meet stated amount to qualify for free shipping at the time the order is placed and we cannot combine orders nor can we add additional items to the order after it has been placed to meet the offer amount. Shipping carrier and service is selected by Girl Charlee, but if you require your order delivered by a specific date please contact us to discuss available service options to accommodate your needs.
Holding Orders:
If you need us to delay sending an order to you we are happy to hold your order for you. Please include instructions in the comments section at the time of placing the order telling us you wish us to hold it and then instruct us via email when when you wish it to ship. Hold requests must be placed in the comments section at the time the order is placed. If you call or email a request to hold your order after the order has been placed we cannot guarantee we can hold the order before it is processed and shipped.
Partial Shipments:
Presale fabric orders are placed on hold until all fabric becomes available in stock and shipped together complete. We are not able to partially ship presale fabric orders. We recommend placing separate orders for presale items and items available in stock to ensure there is no delay in receiving your available fabrics. For more about partial shipments, please see our policy page.
Combined Shipping:
If you would like to combine shipping on multiple orders, please place a note in the comments section of your order or please contact us and we will be happy to assist you with your request. Please note that combining orders may cause a delay in the shipment of one or both of your orders. We are not able to partially ship or split combined orders with presale fabric.
Packaging:
We try to keep shipping rates as low as possible and also package as efficiently as we can. Below you will find a handy guide that shows what we can usually fit into each of the USPS Priority Flat Rate packaging options we offer based on an average knit being .60 lbs, or 9.5 ounces.
USPS Flat Rate Packaging Guide
- USPS Flat Rate Envelope - 3 to 4 yards of knit fabric
- USPS Medium Flat Rate Box - 8 yards of knit
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