Customer Service:
If you require any assistance at all please do not hesitate to contact us by phone or email. The fastest way to reach us is by using our handy Contact Us form. Our website is available 24 hours a day and provides up to date order history and tracking information. We are available by telephone Monday - Friday 10:00 AM to 5:00 PM PST. It is our policy to provide you with uncompromising customer service and we will get back to every inquiry as quickly as possible but please allow us up to 24 hours during peak busy periods to respond to you.
Our Fabrics:
We try to accurately list our fabrics content, the correct color and print scale, and the guaranteed cuttable width. Cuttable width is the width of the fabric outside the selvedge areas which can contain imperfections as a result of the printing process. Girl Charlee sells fully finished fabrics from third party suppliers, as well as Girl Charlee Collection that is manufactured specifically for Girl Charlee. Please note that not all the fabric we sell has the fabric content or weight information available so content displayed may not always be accurate. Any fabric sold on girlcharlee.com that are not Girl Charlee Collection are not manufactured by Girl Charlee. The reorderable solid fabric lines that we continually stock while purchased from the same supplier can vary slightly by color, weight, and hand feel due to the variables in the fabric manufacturing process.
Girl Charlee Collection is pigment printed locally in Los Angeles, California, USA and are free of lead. All Girl Charlee Collection and BOLT by Girl Charlee fabrics are exempt from or compliant with CPSC and CPSIA regulations and are safe to use for both personal and commercial use. You can download the Girl Charlee Inc Compliance Statement here.
We sell in one yard increments, except for fabrics available in our Half Yard category, and in our bargain lots. All fabric cuts are as generous as possible, but if the fabric is down to the last available yardage we may not be able to include any additional allowance. All fabrics are cut to order after purchase unless otherwise indicated in the item description. We are not able to accommodate custom cut requests. We send multiple yardage in continuous cuts when possible, but we cannot guarantee continuous yardage in amounts over 15 yards. Sometimes we find the last yardage of fabrics may be in pieces, or the fabric may not be available in the full amount purchased, and if that is the case we will contact you prior to shipping your order if it was not already indicated on the website during the time of purchase unless it is sale or clearance fabric.
Please note that for fabrics purchased in increments 15 yards and over we will send at least that amount in continuous yardage, but we cannot guarantee the entire volume will be continuous as the fabric does not always arrive to us in a contiuous piece.
Clearance Fabrics:
Any fabrics that are purchased at a final sale or close out clearance price (50% or greater of the original retail prices) ships AS IS and may contain minor imperfections and are not eligible for return, refund, or credit. We also do not guarantee continuous yardage is available on clearance price fabrics, and we will not contact you prior to shipment if sale fabrics are shipped to you not continuous due to heavy volumes from our sales. Please contact us with any questions.
Fabric Care:
For care of your fabric purchased from Girl Charlee we recommend to launder fabric on it's own on cold temperature using mild detergents, and tumble dry low or hang to dry. We do not recommend the use of fabric softeners as they can fade fabric colors. To prolong the life of your fabrics, especially any specialty knits, we recommend to launder finished garments inside out or in a garment bag, wash on cold temperature using mild detergent and no fabric softeners, and either hang dry or tumble dry low. Please contact us if you have any questions on specific fabric care. Please note that these are only recommendations and Girl Charlee is not responsible for any issues caused by variances in washing and drying machines, water quality and temperatures, or detergents used.
Digital Sewing Patterns:
Once you purchase a digital sewing pattern for download you will see a link on the 'Checkout Success' page once your payment is completed. You can also download your patterns from the availble links within your order in the Account link at the top of the website. Patterns are available for three (3) downloads only and for one year from the date of purchase. Please adhere to the pattern designers rules of use and distribution. If you have any questions please contact us.
Adding to & Combining Orders:
We are able in most cases to add additional items to orders that have been placed and are in processing. Please contact us and select Order Changes as the topic. We require a credit card to immediately process payment on order changes. We are unable to send a PayPal invoice for any order additions, so please provide credit card information with your order change request to speed the order change process.
If you wish to combine your order with a previously placed order please add a comment in the available section during checkout to please combine with your previous order (must include the order number) and we will combine the orders and refund any shipping overage in the form of a store credit. We will notify you at this time if we are able to accommodate this request for you.
Canceling Orders:
If you wish to cancel an order, or items from your order, please contact us using our contact form. We are only able to cancel orders or specific items from an order that have not been cut or processed, and we will advise you at the time you contact us if it is possible to do so or not. If we are able to cancel the order for you we will process your refund within 5 business days back to your original method of payment. Note: If payment is made by PayPal your refund will be less the PayPal selling fee assessed by PayPal to process your payment and you will be advised the amount.
All fabrics are custom cut to order so if you request the cancelation after being notified your order is in process and cut, there is a 20% restocking fee assessed and deducted from the refund amount. If the order contains sale or final clearance fabric and it is already being processed and cut for shipment we are not able to cancel or offer any refund.
Stock Availability:
We do our very best to maintain accurate inventory levels, but in the event that an order is placed for an item that is not in stock or we find we are unable to fill the full amount you will be notified as soon as possible. We can offer a refund or a substitution of a different item of your choice of equal or lesser value. If the substituted item is of greater value we will notify you of any additional amount of payment that is required. If the item is on sale at the time of purchase we will process an immediate refund to your method of payment only, no substitutions are allowed.
Bargain Lots and Bargain Fabrics:
Bargain lots and bargain fabrics are as described on the website and no refunds or exchanges are accepted. Bargain lots and bargain fabrics are first come, first servce and if not available in stock at the time of purchase you will be notified via email and a refund will be processed back to your method of payment, no substitutions are allowed. Bargain lots can be shipped to contiguous USA addresses only and are not allowed for purchase for orders shipping to any international, military, and US outlying addresses.
Methods of Payment:
We accept PayPal and Visa, Mastercard, American Express, or DiscoverCard credit cards, as well as most types of debit and gift cards bearing the MasterCard, Visa, American Express, or Discover Card logo. All payments are processed by a PCI Compliant merchant processor and are 100% secure. All transactions are processed in U.S. dollars.
Coupons:
Discount codes are entered on the shopping bag page prior to checkout. Enter the code in the field provided, click Apply, and the discount will be reflected in your order sub-total. Only one code may be applied per order. Discount codes cannot be applied to Girl Charlee gift card purchases, sewing patterns, bargain lots, bargain fabrics, sale fabrics, dropshipped items, KnitFix, select designer overstock fabrics and select new arrivals, presale fabrics, BOLT fabrics, or wholesale customer orders unless otherwise noted in a promotional offer, and discount is excluded of any applicable sales tax and shipping costs. Discount codes must be entered at the time of purchase and we cannot apply any discount after the order has been placed.
Customer Referral Rewards:
Customer referral rewards are only rewarded for a new customer purchase and only the first time they purchase by applying a provided referral code in the new account sign up page where indicated. Customer referral codes MUST be entered at the time the new account is created and we are unable to credit a customer referral code after the order is placed. This is due to system limitations and no exceptions can be made.
Gift Cards:
Girl Charlee gift cards are available in different amounts for purchase here. If you are using a gift card the code is entered on the payment page during checkout in the area provided. Gift cards can be used for any type of product purchase except gift cards. Any unused value will remain on the card for subsequent purchases and cannot be redeemed for cash.
Copyright Statement:
All web design, text, graphics, and the selection and arrangement thereof are property of Girl Charlee and are not to be copied or reproduced without explicit permission. All Girl Charlee fabric designs and sewing patterns are Copyright 2004-2024 Girl Charlee Inc. All rights reserved. These designs are trademarked and are forbidden for reproduction, copying, reprinting, or any other type of reproduction use.
Contact Us:
We love to hear from our customers so please contact us anytime with questions, comments, complaints, compliments, or suggestions. We really listen to our customers and their feedback at Girl Charlee Fabrics so we can provide you the best online fabric shopping experience possible! |
